Effective Date: 30 May 2026

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Beauty Insiders International Pty Ltd ships throughout Australia and selected international destinations.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may increase during:

• Sales periods

• Public holidays

• Product launches

• Promotional events

• Unexpected supply chain disruptions

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Shipping Timeframes

Estimated delivery times are provided as a guide only.

Australia Post, courier providers, and international shipping services operate independently from Beauty Insiders.

Delivery delays may occur due to:

• Weather events

• Transport disruptions

• Customs processing

• Peak periods

• Carrier delays

Beauty Insiders cannot guarantee delivery dates.

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Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location

• Package size

• Weight

• Shipping method selected

Any applicable customs duties, taxes, import fees, or local charges are the responsibility of the customer.

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Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

Customers are responsible for ensuring delivery details are accurate at checkout.

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Lost or Delayed Shipments

If your shipment appears delayed or lost, please contact us and we will assist in lodging an enquiry with the carrier.

Beauty Insiders is not liable for delays caused by third-party carriers once an order has been dispatched.

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Incorrect Address Information

Customers are responsible for providing accurate delivery information.

Additional shipping fees may apply where parcels are returned due to incorrect or incomplete addresses.

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Damaged Deliveries

Any shipping damage must be reported within 48 hours of delivery.

Please provide:

• Order number

• Photographs of the packaging

• Photographs of damaged products

We will assess the matter and provide an appropriate solution where applicable.

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International Orders

International customers are responsible for ensuring products comply with local import laws and regulations.

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Beauty Insiders is not responsible for parcels delayed, seized, rejected, or destroyed by customs authorities.

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