SHIPPING POLICY
A legal disclaimer
Effective Date: 16 April 2025
Business Name: Beauty Insiders International Pty Ltd
ABN: 23 686 348 121
Website: www.beautyinsiders.com.au
Contact: info@beautyinsiders.com.au
This Shipping Policy outlines how Beauty Insiders International Pty Ltd (“we”, “us”, or “our”) processes and delivers physical products purchased through our website. By placing an order with us, you agree to the terms outlined below.
Shipping Policy
1. Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays).
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Orders placed after 12 PM (AWST) on a business day may be processed the next business day.
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During high-volume periods (e.g., sales or product launches), processing may take up to 5 business days.
2. Domestic Shipping (Australia)
We ship Australia-wide using reputable carriers such as Australia Post, Sendle, or CouriersPlease.
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Standard Shipping: 3-5 business days
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Express Shipping: 1–2 business days
Shipping Rates:
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Calculated at checkout based on the weight and destination of your order.
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Free express shipping may apply to orders over a specified amount (e.g., AUD $150)—check product pages or banners for current promotions.
3. International Shipping
We currently ship to selected countries. Delivery times vary by destination:
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Standard International: 6–21 business days
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Express International: 3–7 business days
Please Note:
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Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
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Delivery times may be affected by customs clearance or local carrier delays.
4. Tracking & Delivery
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Once your order is shipped, you will receive an email confirmation with a tracking number.
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It is your responsibility to provide a correct and complete delivery address.
We are not responsible for packages lost due to incorrect address details.
5. Delays & Service Interruptions
While we do our best to ensure timely deliveries, we are not liable for delays caused by:
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Natural disasters or severe weather events
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Postal strikes or carrier disruptions
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Pandemic-related delays
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Customs inspections
We will notify you of any known delays affecting your shipment.
6. Lost or Damaged Packages
If your package is lost in transit or arrives damaged:
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Contact us within 7 days of the estimated delivery date.
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We will assist you in filing a claim with the shipping provider and offer a resolution (replacement or refund) depending on the outcome.
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For damaged items, we may request photos for verification.
7. Preorders & Backorders
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If your order contains a preorder or backorder item, the full order will be shipped once all items are in stock.
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Expected restock or release dates will be clearly stated on the product page.
8. Changes & Cancellations
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Orders cannot be modified or cancelled once they have been processed or dispatched.
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If you need to update your shipping address, please contact us immediately after placing the order.
Contact Us
For questions about shipping, delivery, or order tracking, please contact our customer care team at:
📧 Email: info@beautyinsiders.com.au
🌐 Website: www.beautyinsiders.com.au