RETURN & REFUND POLICY

1. Return Eligibility

To be eligible for a return or refund:

• You must contact us within 14 days of receiving the item.

• The product must be unused, unopened, and in its original packaging.

• Proof of purchase (receipt or order confirmation) is required.

We reserve the right to reject returns that do not meet these conditions.

 

2. Non-Returnable Items

We do not accept returns or refunds on:

• Opened or used beauty products (due to hygiene regulations)

• Sale or clearance items (unless faulty)

• Digital downloads, PDFs, or online mentoring materials

• Gift cards

 

3. Faulty or Damaged Goods

Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

If your item arrives damaged, defective, or not as described:

• Contact us within 7 days of delivery

• Provide a photo of the product and packaging

• We will offer a replacement, exchange, or full refund (including shipping)

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4. Refund Process

If your return is approved:

• A refund will be issued to your original payment method within 5–10 business days

• You will receive a confirmation email once your refund is processed

Please note:
We do not refund original shipping costs, unless the product was faulty or incorrect.

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5. Return Shipping Costs

• Customers are responsible for return postage unless the product was faulty or incorrectly sent

• We recommend using a trackable shipping service

• Beauty Insiders International Pty Ltd is not liable for lost return parcels

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6. Services & Mentoring Sessions

All in-person treatments and mentoring sessions are non-refundable once delivered.
If you are dissatisfied with a service, please contact us within 48 hours and we’ll work with you to find a fair solution (e.g., correction or credit).

Missed or late-cancelled appointments are subject to our Booking & Cancellation Policy.

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7. How to Request a Return or Refund

To initiate a return or refund request, email info@beautyinsiders.com.au with:

• Your full name and order number

• Reason for return

• Photos (if applicable)

We will respond within 2 business days with instructions.

 

8. Changes to This Policy

We reserve the right to update this Returns & Refunds Policy at any time. Changes will be effective immediately upon posting on our website.